Where can I find statistics about the court?
You will find information about each division of court in this circuit, as well as court tours (conducted by the Office of Public Information) at http://www.fljud13.org/courtAdministrationPage.asp
Are there specific goals and objectives identified for court programs?
Yes, the Research & Development Department works with program managers to develop performance measures to indicate the effectiveness of services provided. See below for specific Court Operations, Court Programs and our Business Operations.
Central Office
Central-Research & Development
Central-Security
Court Communications & Technology
Court Facilities and Security
Court Personnel Resources
Court Operations (list)
Court Programs (list)
Fiscal Affairs
Office of Public Information
Legal Department
Central Office
Goal: Promote effective administrative policies and court management to support and develop contemporary court operations and serve as a foundation for successful intergovernmental and public-private relations.
Central-Research & Development
- Objective: Research and analyze information of value to organizational development
- Performance Measure – Trial Court Issues Report quarterly based on various contemporary court and specialized management publications
- Performance Measure – Judges Certification timely submitted yearly with appropriate statistical support to request additional judges
- Objective: Promote the development, implementation, and maintenance of contemporary performance measures to document court statistics and satisfaction of court users and provide useful information to inform management decisions
- Performance Measure – Satisfaction Surveys, including AOC Employee Satisfaction Survey and AOC Routine Services Satisfaction Survey
- Performance Measure – Quarterly reviews of performance measures throughout the AOC
Central- Security
- Objective: Emergency preparation and planning
- Performance Measure - Updates to Continuity of Operations Plan and emergency contact information
- Objective: Coordinate Courthouse Security with all Law Enforcement Agencies at Federal and Local Levels
- Performance Measure - Ongoing Communications, established guidelines and standards of operations
- Objective: Coordinate Executive Security
- Performance Measure - Evaluation and assessment of work environment on and off site. Make recommendations on various security concerns. Initial investigation of concerns or incidents when appropriate. Point of contact with law enforcement on most matters of executive security. Periodic Security Orientations and advisories
- Objective: Maintain or Establish Courthouse Design to Maximize Security Systems
- Performance Measure - (County statistics) Volume entering courthouse at security monitored central access points; Number of security incidents; Number of weapons confiscated
Fixed Factor Performance Measures:
- Main Courthouse Building Design Separates the Public, Prisoners, and Judges
- U.S. Marshall Service Security Advisory
- Network of Security Coverage, Including Hillsborough County Sheriff’s Office, Tampa Police Department, Plant City Police Department, U.S. Marshall Service, and other agencies
- Video Coverage in Courthouse facilities and Parking Area
- Magnetometers at Central Access Points throughout Courthouse Complex
- External Mail Screening and Process to Investigate Suspicious Mail
- Security Training for Judges, Court Staff, and Others
- Disaster Plan to Maintain Essential Court Operations
- Hurricane Plan
- Pandemic Plan
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Court Communications and Technology Services
Goal: Provide up-to-date technology and information support to the Judiciary and staff in a timely, courteous and professional manner.
- Objective: Monitoring of Public Private Contracts
- Performance Measure – Designated performance measures and routine reports from vendors.
- Performance Measure – Weekly Status Meeting Reports
- Performance Measure – Per Seat Price by AOC Department
- Objective: To maintain contemporary technology information through training and liaison activities
- Performance Measure – Major technology conferences attended or hosted
- Performance Measure – Technology Committee Assignments
- Performance Measure – Training of staff (how many hours per year and percentage of staff completing minimum)
- Objective: To manage computer equipment
- Performance Measure – Number of Computer Moves and Replacements
- Performance Measure – Quarterly Inventory of equipment (percentage and value of equipment accounted for and not accounted for)
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Court Facilities and Services
Goal: Provide appropriate court facilities maintenance to reduce costs, save energy, monitor safety conditions, and extend the life of property and facilities
- Objective: Timely Completion of Minor Repairs and Small Projects
- Performance Measure - Number of Facilities Calls
- Performance Measure - Types of Maintenance Activity by %
- Performance Measure - % of Facilities Calls Escalated to County
- Performance Measure - Internal Client Satisfaction Survey % Agree or Strongly Agree Effective Completion Maintenance Requests in AOC Routine Services Satisfaction Survey
Goal: Provide efficient facilities and property related services
- Objective: Facilitate Space Allocation
- Performance Measure - Number of Moves of Court Staff or Judges
- Objective: Efficiently Coordinate Mail Delivery
- Performance Measure - Satisfaction survey to internal clients in AOC Routine Services Satisfaction Survey
- Objective: Efficiently Procure and Account for Property
- Performance Measure - Satisfaction survey to judges and court staff regarding accuracy and timeliness of purchasing experiences in AOC Routine Services Satisfaction Survey
- Performance Measure - Property accounted for through inventory process
- Objective: Facilitate Access for Disabled
- Performance Measure - Number of requests for assistance
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Court Personnel Resources
Court Operations
Court Interpreter Center
Circuit Court Reporters
Drug Court
General Magistrates/Hearing Officers/Special Magistrates
Senior Judge
Court Interpreter Center
Goal: Meet the due process and direct court support needs of criminal and certain other courts through the most cost effective method.
- Objective: Effective court interpreter operations
- Performance Measure – Court Interpreter Program Volume Statistics
- (By Type: Circuit criminal and criminal contempt, County criminal and criminal contempt, Dependency/CINS/FINS, Delinquency, Baker/ Marchman/guardianship, Domestic Violence Injunctions, Magistrate/CSHO for family law or Title IV-D, Deposition for State Attorney, Deposition for Public Defender, Deposition for court- appointed counsel)
- Number of Interpreter Events (Spanish, Haitian-Creole, Other, Sign)
- Translations (number of pages)
Circuit Court Reporters
- Performance Measure – Percentage of judges who indicate an acceptable response time upon request for court interpreter and confidence in accuracy of interpretations in satisfaction survey conducted periodically
- Objective: Efficient and accurate court reporting
- Performance Measure – Court Reporters Volume Statistics
- Number of Original Transcript Pages Provided with Court Resources by categories:
- Steno:
- Judge of Court Staff
- Private Party or Government Entity
- State Attorney
- Public Defender
- Justice Administrative Commission (JAC)
- Digital Services Providers:
- Judge of Court Staff
- State Attorney
- Public Defender
- Justice Administrative Commission (JAC)
- Number of Recording Hours (Appx.):
- Steno
- Digital
- Audio
- Total
- Number of Media Provided (CDs, DVDs, Cassette Tapes, Video Tapes):
- Private Party or Other Government Entity
- State Attorney
- Public Defender
- Justice Administrative Commission (JAC)
Goal: Preserve judicial resources through the use of quasi-judicial, auxiliary judges, and criminal court diversion programs for those cases not requiring any or all services of a presiding division judge
- Objective: Efficient use of senior judges
- Performance Measure – Number of judge days allotted; Number of judge days utilized
- ·Objective: Successful Specialty Court support
- Objective: Successful Quasi-Judicial Support
- Performance Measure – General Magistrate and Hearing Officer Volume Statistic
Drug Courts
Goal: Preserve judicial resources through the use of quasi-judicial, auxiliary judges, and criminal court diversion programs for those cases not requiring any or all services of a presiding division judge
- Performance Measure – Drug Court Volume Statistics
- Number of Admissions
- Number of Graduates
General Magistrates/Hearing Officers/Special Magistrates
Goal: Preserve judicial resources through the use of quasi-judicial, auxiliary judges, and criminal court diversion programs for those cases not requiring any or all services of a presiding division judge
- Number of recording hours (reported in court reporting)
- Dependency General Magistrates:
- Number of Hearings Held
- Number of Cases
- Probate, Guardianship & Mental Health:
- Number of Hearings by Type of Hearing
- Number of Non Hearing Activities by Type of Activity
- Child Support Hearing Officers:
- Number of Cases Referred
- Number of Hearings Held
- Number of Recommended Orders Signed
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Court Programs
Domestic Relations Case Management Unit
Goal: Assist the judiciary in setting cases for hearing in a timely manner in order to expedite the judges caseload and alleviate a caseload backlog
Goal: Support an increasing number of pro se litigants with concise information and assistance which will enable them to pursue their legal issues in a manner that will mitigate unnecessary trips to the courthouse
Goal: Maintain telephone support in a timely manner to pro se litigants
Goal: Perform case management functions to expedite cases to disposition
- Performance Measures - Statistics
- Number of Attorney Filed Cases
- Number of Pro Se Filed Cases
- Total Cases Disposed
- Total Cases Disposed 0-89 Days
- Attorney and Reopened Cases Disposed
- Attorney Cases Disposed 0-90 Days
- Open Pro Se Cases Disposed
- Pro Se Cases Disposed 0-90 Days
Dependency Case Management Unit
Children's Justice Center
Elder Justice Center
Juvenile Diversion Programs
Mediation
Office of Social Investigation & Study
Domestic Relations Case Management Unit
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Fiscal Affairs
Goal: Support the Court Administrator and Chief Judge in directing and overseeing the budget development, revenue, and disbursement process and maintain accounting records in compliance with County and State policies and professional standards
- Objective: Accurate projection and approval of Court’s budget through State and County Processes
- Objective: Accurate processing of receivable
- Performance Measure - Number of County and State Cash Collections Receipts, Deposits, and Deposit Amount
- Objective: Process all payments by complying with the Prompt Payment Act
- Performance Measure - Number of Invoices Processed; Percentage Processed Within 3 Days
- Performance Measure - Number of Evaluation Invoices Audited; Total Amount of Evaluated Expenses
- Objective: Inform executive team regarding status of budgets
- Performance Measure - Periodic Distribution of budget status reports
- Performance Measure - Number and type of competency evaluations and total costs report
- Objective: Satisfactory Audit of Court’s fiscal records (County and State)
- Performance Measure - Compliance or exceptions reports
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Office of Public Information
Goal: To enhance public access and understanding of the courts through diverse mediums
- Objective: Court Tours. Increase knowledge of judicial system through court tours for targeted audiences
- Performance Measure - Survey provided at completion of tours. Survey also available online
- Performance Measure - Record number of tours provided to identified group
- Objective: Website. Maintain an accessible and useful website
- Performance Measure - “JUDGE US” survey provided online
- Performance Measure - publicinfo@fljud13.org e-mail requests: Record response times and areas to which e-mails are directed
- Performance Measure - Report number of Website updates completed (weblogs)
- Objective: Media. Serve as liaison between judiciary with local and national media. Coordinate with Media, CCTS, and WUSF to wire courtrooms for audio/video feeds for cameras in the Edgecomb Courthouse
- Performance Measure - Record response times and types of media requests received (daily logs)
- Objective: Video Productions. To educate through realistic but entertaining videos about court processes and programs, including a magazine show.
- Performance Measure - Survey offered online for viewers of Justice Files FLA and other video productions produced in-house
- Performance Measure - Record number of productions produced in-house and out-of-house
- Performance Measure - Record number of duplications produced annually per production
- Objective: Closed-Circuit Television Channels. Direct public to courtrooms, provide instructions and guidelines and access to community partners and to video productions for targeted audiences
- Performance Measure - Survey administered bi-annually to patrons on each floor serviced by a channel
- Performance Measure - Record number of content updates completed
- Objective: Information Booths. Increase access to the courts by providing directions to courtrooms, programs, etc.
- Performance Measure - Record number and type of referrals completed
- Performance Measure - Record number of times buzzer is pressed to allow entrance into chambers corridor
- Objective: Publications. Provide organizational news, internal and external publications
- Performance Measure - Survey administered annually via Outlook e-mail addressed to ALL USERS
- Performance Measure - Record number of publications distributed
- Performance Measure - Record survey responses as percentage of strongly agree and agree responses to positively worded statement
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Legal Department
Goal: Provide legal advice, counsel, and research to members of the Judiciary and the Administrative Office of the Courts for the Thirteenth Judicial Circuit.
- Objective: Meet the demand for legal services for the Thirteenth Judicial Circuit.
- Performance Measure - Volume of Administrative Orders, case-related orders, research projects, memoranda, judicial consultations
- Performance Measure - Percentage of Staff assigned to each division
- Objective: Retain a highly qualified, diverse, and skilled workforce.
- Performance Measure - Legal staff included in AOC Employee Satisfaction Survey; satisfaction level average
- Performance Measure - Percentage of staff attending educational seminars and trainings in area of assignment or technical training
- Objective: Participate in legal policy decisions impacting the court system
- Performance Measure - Professional association leadership (Officer, Board Member of Florida Trial Court Staff Attorneys Association; Florida Board of Bar Examiners; Florida Bar Committees; Hillsborough County Bar Association Committees)
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Where can I find copies of past Performance Measures Reports? http://www.fljud13.org/courtAdministrationPage.asp